All terms and fines in case of flight refusal, refund or changes in the air ticket are determined by the tariff for the ticket purchased. You can learn them and choose the most appropriate ones before You purchase a ticket, specifying them in the operator of the Customer Support Centre. In general, usually: the cheaper the air ticket is the more restrictions and fines for its refund or exchange it has.
In any case, it is desirable to inform of the wish to refund the air ticket for 24 hours before the flight.
Air ticket changes
All changes are made to the ticket in the agency where it was purchased, or in the main office of the airline carrier. For changes the agency service fee will be charged separately. You can also make changes only if the fare rules permit.
There also may be a situation when changing the date of departure, places on the same fare as the air ticket purchased, will not appear. In this case, You will have to pay the so-called surcharge – the difference to more expensive fare.
It is desirable to apply the request on air ticket change in writing with the exact conditions of change.
Voluntary ticket refund
In case of cancellation of flight at Your wish money for a purchased ticket can be returned only at the office where the ticket was purchased. The sum, being returned in this case, is also determined based on the fare rules. It may be full or not, but the agency service fee is not refundable in any case. In case of voluntary refund of the ticket, the airline company may also impose a fine.
Some types of fares impose restrictions on the return, regardless of time of the refund. There are some air tickets the refund of which is not carried out!
Forced ticket refund
The full air ticket price is refunded in case of the flight failure due to circumstances beyond passenger’s reasons: flight cancellation or delay, the lack of seats on the flight etc. In this case, refunds are also carried out in that agency where the ticket was purchased.
In this case the airline company representatives at the airport or employees of the airport registration service shall do an appropriate note in Your ticket and to certify it with the stamp or personal seal.
Only such a mark is the basis for the recognition of a refund as a forced one.
For any kind of refund it is required the following package of documents:
- Buyer’s passport
- Buyer’s identification number
- Receipt of payment when paying via bank branch
- The application for refund
- An air ticket with the mark and seal in case of a forced refund
Air ticket refund – is the procedure that requires time and accuracy. Be attentive to details and formalities and You will not lose any additional money.
